Refund policy

Refund Policy – VelouraPrestige.com (The Collection AS company registered number 936 045 294)

Last updated: 27.10.2025

Thank you for shopping at VelouraPrestige.com We aim to provide high-quality products and a smooth shopping experience. If you are not entirely satisfied with your purchase, this policy explains your rights and how to proceed.

1. Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be:

  • Unused, unwashed, and in original condition

  • With all tags and original packaging

• To start a return, contact us at thecollectionnorway@gmail.com with your order number and reason for return.

2. Items Not Eligible for Return

We do not accept returns for:

• Sale or promotional items

• Gift cards

• Intimate clothing (lingerie, swimwear, accessories) due to hygiene reasons

3. Refunds

• Once your return is received and inspected, we will notify you if your refund is approved or rejected.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

4. Exchanges

We only replace items that are defective or damaged. For a different size or color, please return the item for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a faulty or wrong item, contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund.

6. Return Shipping

Please use a tracked shipping service when sending returns. We are not responsible for items lost in return transit. The return address will be provided upon approval of the return request.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days:

• Check your bank or payment account

• Contact your bank/credit card provider

• Then contact us at thecollectionnorway@gmail.com

• TLF. 0047 90 60 59 53 WHATSAPP