Legal notice

1️⃣ Refund Policy

Last updated: [Insert Date]

At Veloura Prestige, we aim to provide high-quality women’s clothing and excellent service. If you are not fully satisfied with your purchase, you may request a return or refund under the following terms:

Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be:

    • Unused, unwashed, and in original condition

    • With all tags and packaging intact

  • To start a return, contact thecollectionnorway@gmail.com with your order number and reason for return.

Non-Returnable Items

  • Sale or discounted items

  • Gift cards

  • Intimate clothing (lingerie, swimwear, accessories)

Refunds

  • Refunds are processed to the original payment method within 5–10 business days after receiving and inspecting your return.

  • Shipping costs are non-refundable.

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Exchanges

  • Exchanges are only available for defective or damaged items.

  • For size or color changes, return the item for a refund and place a new order.

Damaged or Incorrect Items

  • Contact us within 48 hours of delivery with photos if the item is damaged or incorrect.

  • We will arrange a replacement or refund.

Return Shipping

  • Return shipping must be tracked.

  • The return address will be provided upon approval of your return request.

  • Veloura Prestige is not responsible for lost packages.

2️⃣ Terms of Service

Last updated: [Insert Date]

By using VelouraPrestige.com, you agree to these terms.

Company Information

Use of Website

  • You must be 18+ or have parental consent.

  • Do not misuse the website or products for illegal purposes.

Products & Availability

  • Product descriptions and images are as accurate as possible, but minor variations may occur.

  • Products are subject to availability and may be discontinued.

Pricing & Payment

  • Supported currencies: NOK, SEK, DKK, EUR, USD

  • Prices may change without notice.

  • Payments are securely processed through trusted providers (Shopify Payments, PayPal, etc.).

Shipping & Delivery

  • Shipped from Europe via dropshipping suppliers.

  • Estimated delivery: Europe 3–7 days | Worldwide 7–14 days

  • Veloura Prestige is not responsible for delays caused by customs, carriers, or holidays.

Returns & Refunds

  • Refer to our Refund Policy.

Intellectual Property

  • All website content (images, logos, text) is owned or licensed by Veloura Prestige. Unauthorized use is prohibited.

Limitation of Liability

  • Veloura Prestige is not liable for indirect or accidental damages, losses from using our products, or unauthorized access to your information.

Privacy

  • See our Privacy Policy for details on data collection and use.

Changes

  • Terms may be updated. Changes will be posted with the new date.

3️⃣ Privacy Policy (GDPR-Compliant)

Last updated: [Insert Date]

We respect your privacy and comply with EU and Norway GDPR regulations.

Information We Collect

  • Name, email, shipping & billing address, phone number

  • Payment information (processed securely via Shopify/PayPal)

  • Cookies and browsing data for analytics and marketing

How We Use Your Data

  • To process orders and deliver products

  • To communicate about your orders or promotions

  • To improve website functionality and marketing

Sharing Your Data

  • We do not sell your data.

  • Data may be shared with shipping carriers, payment providers, or service providers needed to fulfill orders.

Your Rights

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request data portability or restriction

Cookies

  • We use cookies to optimize the shopping experience and analytics.

  • You can manage cookies via your browser settings.

Contact

Email: thecollectionnorway@gmail.com
Address: Oslo, Norway

4️⃣ Shipping & Delivery Policy

  • Shipping From: Europe via drop shipping suppliers

  • Estimated Delivery Times:

    • Europe: 3–7 business days

    • International: 7–14 business days

  • Worldwide Shipping Available

  • Shipping Costs: Calculated at checkout, may vary by destination

  • Tracking: All orders include tracking where available

  • Delays: We are not responsible for customs delays or carrier issues

5️⃣ Cookie & GDPR Notice (EU)

Veloura Prestige uses cookies to improve your shopping experience.
By using our website, you consent to cookies for analytics, marketing, and functionality.
You can manage or disable cookies via your browser settings.